Helpdesk Administrator required . We currently have a vacancy for an experienced helpdesk administrator.
You will provide comprehensive office and administrative support for our team and mobile workforce. This is a fast-paced role, requiring a strong knowledge of scheduling, material ordering and job management. We are looking for accuracy, good administration, customer service and telephone skills, the ability to use Microsoft packages, a willingness to learn and strong desire to be part of the team.
You will be liaising with our customers, updating client portals, and booking in all maintenance and reactive based works. You will also be liaising with our engineers & clients with general administration, scheduling the work in the digital planner and dealing with engineers daily. You would be dealing with any issues as and when they arise, therefore you should be flexible, adaptable, and practical, and possess more than a little common sense for this role.
Key Duties include:
First point of contact for incoming telephone calls.
Accurately process enquiries, resolving concerns where possible or distributing call back requests to the relevant department with key information.
Responding to helpdesk queries and ensuring they are logged correctly in line with each client’s contract on Environmental Energy Controls’ Eworks management system.
Follow up on queries and plan engineer or sub-contractor attendance as required.
Liaise with contractors, client representatives, and the full team including engineers.
Ensure Contractors are aware of outstanding issues and are dealing with them in a timely manner.
Ensure Clients are updated with progress of works.
Manage the PO process from the issue of standard purchase/sub-contractor orders to updating with relevant information for Environmental Energy Controls’ Accounts team to allow payment of suppliers/subcontractors.
Appropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales.
Assist with producing engineer/sub-contractor quotations.
Process reports for engineers, highlighting working hours and material costs.
Manage quoted works & planned maintenance visits using Eworks system to process reports and escalate non-compliance to Helpdesk/Facilities Managers.
Run active job list and book in engineer/sub-contractor visits in good time, ensure paperwork returned and uploaded in reasonable time before month end.
Assist in the setting up of new Sub-contractors.
Provide administrative support to engineers (Risk and Method Statements etc) Any other Ad hoc duties as required.
What you will need:
UK or valid work permit
Excellent communication skills – both written and verbal Customer service experience
Good working knowledge of Microsoft office and Microsoft Teams
Ability to work on own initiative and as a part of a team
Previous experience within a facilities or commercial FM helpdesk role is preferred but not essential.
For more information, enquiries and applications, please
Contact Environmental Energy Controls